Last Updated: September 4, 2026

Cross Country Tortillas Inc., DBA La Piedad Tortilla Factory (“La Piedad Tortilla Factory,” “La Piedad,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, subscribe to recurring services, contact us, or otherwise interact with our business.

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By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

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Information You Provide to Us

We may collect information you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account login information

• Order and purchase information

• Subscription preferences

• Wholesale or foodservice business information

• Communications and customer-service inquiries

• Reviews, feedback, or other content you submit

• Marketing and newsletter preferences

 

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processor.

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Depending on the payment method used, this may include payment-card or other financial information necessary to complete the transaction.

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We generally do not directly store complete payment-card numbers when payment information is processed through a third-party payment provider.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Approximate geographic location derived from IP address

• Date and time of visits

• Website interactions

• Shopping-cart activity

• General usage and analytics information

 

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Create and manage customer accounts

• Manage subscriptions and recurring orders

• Provide order and shipping updates

• Respond to questions and customer-service requests

• Process wholesale and foodservice inquiries

• Maintain records of purchases and transactions

• Prevent fraud and unauthorized transactions

• Maintain and improve our website

• Understand how visitors use our website

• Troubleshoot technical issues

• Communicate important account or policy updates

• Send marketing communications when permitted

• Comply with legal, tax, accounting, and regulatory requirements

• Protect our rights, customers, employees, website, and business

 

3. Online Orders

When you place an online order, we may collect information necessary to complete the transaction, including your name, contact information, billing and shipping information, products ordered, and transaction details.

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We use this information to process payment, fulfill your order, communicate with you about the transaction, provide customer service, and maintain appropriate business records.

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4. Customer Accounts

If you create an account, we may store information associated with your account, including your name, email address, shipping addresses, order history, preferences, and subscription information.

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You are responsible for maintaining the confidentiality of your account credentials.

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If you believe someone has gained unauthorized access to your account, please contact us promptly.

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5. Subscriptions & Recurring Orders

If you enroll in a subscription or recurring-order program, we may collect and maintain information necessary to administer that subscription, including:

• Contact information

• Products selected

• Delivery frequency

• Billing schedule

• Shipping information

• Subscription status

• Transaction history

 

Payment credentials associated with recurring transactions may be maintained securely by our payment-processing provider rather than directly by La Piedad Tortilla Factory.

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We may use your contact information to send required subscription notices, billing information, order confirmations, renewal-related communications, and cancellation confirmations.

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6. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning

• Maintain shopping-cart and account sessions

• Remember preferences

• Understand website traffic

• Measure website performance

• Improve our website and services

• Detect fraud or security issues

• Measure advertising or marketing effectiveness, where applicable

 

Some cookies are necessary for website functionality, while others may be used for analytics or advertising.

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Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

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7. Analytics & Advertising

We may use third-party analytics or advertising services to understand website usage and measure the effectiveness of our marketing.

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Depending on the technologies implemented on our website, these providers may collect information about your device and website activity.

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If we use technologies that constitute “selling” or “sharing” personal information under applicable California privacy law, we will provide any notices and opt-out mechanisms required by law.

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8. Email Marketing

If you subscribe to our newsletter or otherwise consent to receive promotional emails, we may send information about:

• New products

• Special offers

• Recipes

• Promotions

• Company news

• Events

• Other La Piedad Tortilla Factory updates

 

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

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Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications, such as order confirmations, receipts, shipping notices, account notifications, or subscription-related messages.

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9. Text Messages

If we offer SMS or text-message marketing, we will request consent as required before sending promotional text messages.

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Consent to receive marketing text messages is not required as a condition of purchasing our products unless otherwise permitted by applicable law.

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Message and data rates may apply depending on your wireless provider.

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You may follow the opt-out instructions provided in the applicable text-message program.

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10. How We Disclose Information

We may disclose personal information to service providers and other parties that assist us in operating our business, such as:

• Website hosting and e-commerce providers

• Payment processors

• Shipping and delivery companies

• Email and communication providers

• Customer-service providers

• Analytics providers

• Marketing and advertising providers

• Fraud-prevention and security providers

• Professional advisers, including attorneys and accountants

 

We may also disclose information when necessary to comply with law, respond to lawful government requests, protect our legal rights, investigate fraud or security incidents, or protect the safety of our customers and others.

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11. Business Transfers

If Cross Country Tortillas Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

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12. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

 

Depending on which laws apply to our business and your information, these rights may include the right to:

• Know what personal information we collect

• Request access to personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Receive information regarding categories of personal information disclosed to third parties

• Opt out of certain sales or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Receive equal service and not be unlawfully discriminated against for exercising applicable privacy rights

 

Not every right applies in every circumstance, and certain information may be exempt from a request under applicable law.

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If Cross Country Tortillas Inc. is subject to additional California consumer privacy requirements, we will provide any additional notices, disclosures, and request mechanisms required by applicable law.

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13. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the word.

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However, certain advertising or analytics technologies can potentially constitute a “sale” or “sharing” of personal information under California law even when no money is exchanged.

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If our use of advertising or analytics technology qualifies as a sale or sharing under applicable law and those requirements apply to our business, eligible California residents will be provided with the required method to opt out.

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14. Sensitive Personal Information

We do not intentionally request sensitive personal information beyond what may reasonably be necessary to provide our services, process transactions, prevent fraud, or comply with applicable law.

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Please do not submit unnecessary sensitive information through general website forms.

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15. How to Submit a Privacy Request

To submit a request concerning your personal information, you may contact us using the information at the end of this Privacy Policy.

Please include enough information for us to understand and process your request.

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We may need to verify your identity before fulfilling certain requests. Verification helps prevent unauthorized individuals from obtaining, changing, or deleting another person's information.

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Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may request documentation demonstrating the agent's authority.

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16. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including maintaining customer accounts, processing orders and subscriptions, providing customer service, preventing fraud, resolving disputes, and satisfying legal, tax, accounting, and recordkeeping requirements.

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Retention periods may vary depending on the type of information and the reason it was collected.

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17. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

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However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers should use strong passwords and protect their account credentials.

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18. Children's Privacy

Our website and online store are intended for a general audience and are not directed to children under 13.

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We do not knowingly collect personal information online from children under 13 without appropriate authorization.

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If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take appropriate steps to address it.

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19. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

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We are not responsible for the privacy practices of independent third parties.

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We encourage you to review the privacy policies of websites and services you visit.

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20. Social Media

If you interact with La Piedad Tortilla Factory through social-media platforms, the platform may collect and process information according to its own privacy policy.

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Information you choose to make public through social media may be visible to other users.

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21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technologies, services, or legal requirements.

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When we update this policy, we will revise the Last Updated date at the top of this page.

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If required by law, we will provide additional notice regarding material changes.

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22. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact:

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Cross Country Tortillas Inc.
DBA La Piedad Tortilla Factory

1551 Lana Way
Hollister, CA 95023
United States

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Phone: +1 (831) 630-1644
Email: orders@crosscountrytortillasinc.com

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© 2026 Cross Country Tortillas Inc. DBA La Piedad Tortilla Factory. All Rights Reserved.